Shipping policy
Last updated: July 21, 2025
Thank you for shopping with JBCreationsByJenny! We’re committed to delivering your personalized party decorations and custom cups safely and promptly. Please review our shipping policy below.
📍 Processing Times
All of our products are made to order and handcrafted with care. Processing times are as follows:
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Personalized Party Decorations: 5-7 business days
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Personalized Cups: 10-15 business days
Please note that processing time is separate from shipping time.
🚚 Shipping Methods & Delivery Times
We offer standard and expedited shipping options at checkout. Estimated delivery times are:
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Standard Shipping (US): 3–7 business days
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Expedited Shipping (US): 1–3 business days
Delivery times are estimates and may vary due to carrier delays, especially during holidays or high-volume seasons.
🎯 Shipping Rates
Shipping rates are calculated at checkout based on your location, shipping method, and the weight of your order.
✏️ Order Accuracy
Please double-check all personalization details and your shipping address before completing your order. We are not responsible for delays or losses caused by incorrect shipping information.
📦 Lost or Damaged Packages
If your order arrives damaged or does not arrive within the expected timeframe, please contact us at jbcreationsbyjenny@gmail.com within 7 days of the expected delivery date. We’ll work with you to resolve the issue as quickly as possible.
❓ Questions?
If you have any questions about your order or our shipping policy, feel free to contact us at:
📧 jbcreationsbyjenny@gmail.com
📱 @jbcreationsbyjenny