Refund policy

Last updated: July 21, 2025

Thank you for shopping at JBCreationsByJenny! We take pride in creating custom party decorations and personalized cups made just for you. Because each item is personalized, we have a unique return policy outlined below.

📦 All Sales Are Final on Personalized Items

Due to the custom nature of our products, all sales are final and non-refundable once your order is placed. We do not accept returns, refunds, or exchanges on personalized items unless:

  • The item arrives damaged
  1. Contact us within 3 days of receiving your order with clear photos of the damaged item and packaging
  2. A case must be opened with the shipping carrier to investigate the damage.

  3. Once the claim is processed and approved by the shipping carrier, your cup will be remade and shipped at no additional cost.

  • There is an error on our part (wrong name, design, or product sent and you will have to ship the incorrect item back)

Please double-check all personalization details before placing your order.

💥 Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong item, please contact us within 3 days of delivery at jbcreationsbyjenny@gmail.com with the following:

  • Your order number

  • A clear photo of the damaged or incorrect item

  • A brief description of the issue

Once reviewed, we will offer a replacement or store credit, depending on the issue and your preference.

🛑 Returns Not Accepted For

  • Buyer’s remorse or change of mind

  • Typos, misspellings, or incorrect details submitted by the customer

  • Delays caused by incorrect addresses or shipping carrier issues

🔄 Cancellations

We accept cancellations within 12 hours of placing your order. After that time, your order may already be in production and cannot be canceled.

❓ Questions?

If you have any questions or concerns, don’t hesitate to reach out to us:

📧 jbcreationsbyjenny@gmail.com
📱 @jbcreationsbyjenny

We’re here to make sure your party is as special and stress-free as possible!